Customer Service > Frequently Asked Questions

Frequently Asked Questions:

• General Ordering Questions

• How do I make sure my new Artistic checks will include my bank's current specifications?
• What is an "MICR Specification Sheet"?
• Can I include driver's license number, phone number or other information on my checks?
• How do I submit my Order Form?
• How soon will I receive my order?
• How do I check my order's status?
• Is it OK to use a coupon?
• Why did my items arrive on different days?
• How do I get in touch with Artistic Checks?

• Online Ordering Questions

• How do I order online?
• What should I do if my computer is having trouble with the Artistic website?
• Are all browsers compatible with ordering online from Artistic?
• Will the colors on my screen match the actual products?
• How should I respond to an error message?
• What credit cards does Artistic accept for online orders?
• Is it acceptable for the address on my checks to differ from my credit card billing address?
• Will Artistic notify me when my online order has been received?

• Questions About Quick Reorder

• How do I place a Quick Reorder?
• I tried to place a Quick Reorder, but my previous order could not be found. Why?
• Why can't I see all of the information from my previous order?
• I want to place a reorder, but would like to pay by credit card. How can I do this?
• I want to reorder, but I need to make changes to my personalization. How can I do this?

• Ordering By Mail Questions

• To place a new order by mail, what information do I send to Artistic?
• How do I order checks by mail if my account is brand new?
• What do I send in if I've used all my checks?
• May I use a coupon with my mail order?

• Product and Price Questions

• What check formats does Artistic offer?
• Why doesn't Artistic offer a check with the account holder(s) photograph on it?
• What is the difference between a First Time Customer and a Reorder Customer?
• How do I receive the Special Introductory Pricing?

• Security Questions

• What security features for fraud protection will my checks include?
• Is it safe to order checks from a source other than my bank?
• Is ordering checks online safe?

• Bank Comparison Questions

• Will I have a problem using checks not produced by my bank?
• Can the bank refuse to process my Artistic checks?
• Why don't you print my bank's street address on my checks?
• How is Artistic able to provide exclusive designs for less than plain bank checks?