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Customer Service > Frequently Asked Questions

Frequently Asked Questions:

To find the answer to your question, locate your question and click on the category in which it falls. If your question is not listed below, use our Contact page to e-mail us and we will respond promptly to your request.
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General Ordering Questions

  • toggleiconHow do I make sure my new Artistic checks will include my bank's current specifications?

    • Changes in banks' names and corporate alliances happen often. If you know your bank has experienced recent changes or if you just want to confirm the current status, call our Customer Service Team at 1-800-243-2577. Your bank's changes will probably already be included in our database. If not, we'll tell you how to get an MICR Specification Sheet. It's easy.

  • toggleiconWhat is an "MICR Specification Sheet"?

    • An MICR Specification Sheet is a form that provides the proper numbers and spacing so your checks will scan correctly at your financial institution. Your local bank branch has all the details, and our Customer Service Team can walk you through the process: 1-800-243-2577.

  • toggleiconHow do I submit my Order?

    • You have two options:
      1) Transmit your order online via our SECURE server.
      2) Print out the Order Form and send it through the mail to Artistic Checks.

  • toggleiconIs it OK to use an Offer Code?

    • If you have a printed advertisement with an Offer Code, you may enter that code during checkout to receive the pricing you see in the ad. This Offer Code is found in the order form section of your advertisement or brochure, and is located to the left of the subtotal line in a yellow box. Please note, if your account is identified as a reorder customer and you enter a first-time customer Offer Code, you will not be able to redeem the printed offer.

  • toggleiconWhy did my items arrive on different days?

    • Because each box of checks and accessory items are packaged separately, it is possible for your items to arrive on different days-even when they're shipped on the same day. All items in your order should arrive within a few days of each other. If they do not, please contact our Customer Service Team toll free at 1-800-243-2577.

  • toggleiconHow do I get in touch with Artistic Checks?

    • The toll free line for our Customer Service Team is 1-800-243-2577. The department operates on Central Time from 7am-10pm Monday through Friday, 7:30am-5:00pm Saturday and 9:30am-6:00pm Sunday. You can also reach us by mail at P.O. Box 1000, Mabelvale, AR 72103-1001. Or you can e-mail us at service@artisticchecks.com.

Online Ordering Questions

  • toggleiconHow to Order Online?

    • 1. Select a product category from the top navigation tabs (Personal Checks, Address Labels, etc.)
      2. Select a design
      3. Select which products from that design you would like to order (checks, checkbook cover, labels, etc.)
      4. Click Add to My Order
      5. You can either proceed to Checkout (by clicking on Checkout) or continue shopping by selecting a product category.

  • toggleiconWhat should I do if my computer is having trouble with the Artistic website?

    • To place an order online with Artistic, you should use the most recent version of your web browser. Our site is optimized to work best with Internet Explorer 7 and 8 and the latest versions of Firefox, Chrome and Safari. In addition to a newer browser version, ordering online requires certain browser features to be enabled. You must be enabled to accept cookies because we use them to hold information about your order. JavaScript must also be enabled in your browser for you to access functions necessary to place your order. While our site should work in Internet Explorer 6, older versions of Firefox and Safari, and other standards-compliant browsers, we do not guarantee full functionality in any browsers other than those recommended above.

  • toggleiconAre all browsers compatible with ordering online from Artistic?

    • Our site is optimized to work best with Internet Explorer 7 and 8 and the latest versions of Firefox, Chrome and Safari. While our site should work in Internet Explorer 6, older versions of Firefox and Safari, and other standards-compliant browsers, we do not guarantee full functionality in any browsers other than those recommended above.

  • toggleiconWill the colors on my screen match the actual products?

    • The accuracy of color depends upon your specific monitor. Due to the wide range of computer monitors and color displays, you should consider the colors you see on your screen to be representational. Product images are enhanced to show details.

  • toggleiconHow should I respond to an error message?

    • If you receive an error message, please contact our Customer Service team by calling toll free 1-800-243-2577. Your feedback is invaluable to us to help prevent error messages from appearing. Please provide us with as much information as possible about the error message so that we can fix the problem and help you proceed with your order.

  • toggleiconWhat credit cards does Artistic accept for online orders?

    • We accept VISA, MasterCard, Discover and American Express for orders placed through our online ordering system. When you place your order online, we will authorize your card for the purchase amount. Until we ship your order, however, we will not actually charge your credit card account.

Questions About Quick Reorder

  • toggleiconHow do I place a Quick Reorder?

    • Click the Quick Reorder button from the navigation bar on our site. On the Order lookup page, enter the routing number and account number printed on your checks, as well as the shipping address zip code used for your last order. That will enable us to retrieve your previous order and display it for you. You may choose to reorder the exact same item as before or make certain changes. For security reasons, we do not display all personalization information from your previous order. Payment for quick reorders can be made by drafting the order total from your checking account or by credit card.

  • toggleiconWhy can't I see all of the information from my previous order?

    • As a security measure, your previous personalization, such as home address and bank information, will not be displayed. Reorders will be printed with the exact same personalization as the previous order and will be shipped to the same address as the previous order.

Ordering By Mail Questions

  • toggleiconHow do I order checks by mail if my account is brand new?

    • Your bank will give you temporary checks when you open a new account. You can send in one temporary check that's voided and one temporary check for payment. Please be sure to send originals that are encoded with your bank's routing number and your account number.

  • toggleiconWhat do I send in if I've used all my checks?

    • For our customers' protection, first time orders must include a voided check and a payment check from the same account. If you have run out of checks from your current supply, you can get temporary checks from your bank. You can send in one temporary check that's voided and one temporary check for payment. Please be sure to send originals that are encoded with your bank's routing number and your account number.

Product and Price Questions

  • toggleiconWhat check formats does Artistic offer?

    • Artistic produces checks in the following formats: Single Wallet Style, Duplicate Wallet Style, Single Side Tear, Duplicate Side Tear and Desk Set.

      Single Wallet Style Checks are the most traditional style checks that are bound together in a book. There are 125 Single checks in each box. All Artistic designs are available in single Wallet Style format.

      Duplicate Wallet Style Checks are similar to Single Wallet Style Checks with one addition: each check is backed by carbonless copy. You simply fill out your check as usual, tear it out and you have an automatic copy of the check you just wrote. The instant copy makes keeping records easier than ever. Each box of Duplicates includes 100 checks. All designs are available in Duplicate Wallet Style format.

      Side Tear Checks are bound into books from the left side rather than from the top. Many people find them easier to remove or tear out than traditional Wallet Style checks. Side Tear designs are available in Single and Duplicate format, similar to the Wallet Style checks. Most of Artistic Checks' designs are available in both Wallet Style and Side Tear formats.

      Desk Sets are three-to-a-page checks that include a side stub to record the details of each transaction. Rather than being bound into books, Desk Sets use a binder to keep the checks organized. Each box of includes 300 checks, and Artistic gives you a free binder with your first order! Desk Sets are available ONLY for the designs with the Desk Set notation.

  • toggleiconWhat is the difference between a First Time Customer and a Reorder Customer?

    • To welcome them to the savings and convenience of ordering checks direct, people placing an order for the first time with Artistic receive special low introductory pricing on personal checks. People who have already tried Artistic and are placing a repeat order are valuable Reorder Customers and are eligible for reorder specials and offers. If you're not sure if you've ordered from Artistic Checks in the past, click here to see if you qualify for our first-time customer offer, or call our Customer Service Team toll free: 1-800-243-2577.

  • toggleiconHow do I receive the Special Introductory Pricing?

    • Our introductory offer is available to first-time customers only. If you have a printed advertisement and are a first-time customer click here to enter your Offer Code. If you do not have a printed advertisement, enter Offer Code AWE219 to take advantage of our introductory prices.

Photo Upload and Product Questions

  • toggleiconWhat is resolution?

    • Resolution determines the quality of your photo. A high-resolution image is clear and shows more detail, so it will reproduce better on your Artistic Photo Products. Image resolution is measured in pixels.

  • toggleiconWhat is a pixel?

    • Pixels are tiny colored dots, which make up any photo. A photo that contains more pixels will remain clear as you increase its size. Your image must be at least 36 dpi (dots per inch) in order to be uploaded.

  • toggleiconWhat are the file size requirements?

    • There are three size requirements for Artistic Photo Products:

      1. Pictures must be at least 432 pixels wide and 198 pixels tall.
      2. Pictures must be at least 36 dpi (dots per inch)
      3. Pictures must be under 4MB in file size

  • toggleiconWhy won't my photo upload?

    • Your photo may not upload for the following reasons:

      1. The file format is incorrect. The formats allowed for Artistic Photo Products are .JPG, .JPEG, and .BMP.
      2. The image size is too large or too small.
      3. File size is too large. Files must be 4MB or smaller.
      4. You do not have Flash Player version 6 or later installed on your computer, which is needed to upload and edit your photograph.

  • toggleiconCan all Artistic Photo Products be printed in full color?

    • Yes. If you upload a full color photograph, your products will be printed in full color. Please note that the color on personal checks will be lightened to comply with ANSI (American National Standards Institute) Standards. This ensures that your checks will meet all bank regulations. If a black and white photo is submitted, your products will be printed in black and white.

  • toggleiconCan I get more than one picture printed?

    • Yes. You can submit up to 4 photos to be printed on your checks with our rotating series. At this time, all other products, except the 2 photo purse are limited to one photo per item. We cannot create collages from your photos.

  • toggleiconWhy are the images on my checks so light?

    • The image printed on personal checks must be lightened considerably in order to comply with ANSI (American National Standards Institute) Standards. If we print your checks too dark, your bank could refuse to process them.

  • toggleiconWhat type of photos work best?

    • Photo checks: Horizontal photos that are clear and sharp work best. Avoid photos that are too dark or too light, out of focus or very busy. Images will be lightend on your checks in order to comply with bank standards.

      Photo Address Labels: Horizontal photos work best. Avoid photos that are too busy. Images will be printed at full intensity.

      Photo Checkbook Covers & Purses: Horizontal photos work best. Images will be printed at full intensity.

      Photo Mousepads, Coasters & Stickers: These products are square. Either horizontal or vertical photos will work. Images will be printed at full intensity.

Security Questions

  • toggleiconWhat security features for fraud protection will my checks include?

    • The lock icon to the right of the word "Dollars" indicates the check contains security features to prevent and detect check fraud. Some of these features include: Micro-Security Print is very small print that will break up if someone attempts to photocopy your check. Chemical Protection and Erasure Protection produce stains or spots if someone tampers with your check. And the Security Screen on the back of each check signals an "Original Document" from a reproduction. Other features are not disclosed to provide even greater protection. All security features exceed financial industry requirements.

  • toggleiconIs it safe to order checks from a source other than my bank?

    • Ordering your checks with Artistic Checks is as safe as ordering from your bank. Your bank does not print their checks. In fact, they contract with a large national printer who will print your checks and then mail the order to your residence. With both methods, your checks are sent to you through the mail.

  • toggleiconIs ordering checks online safe?

    • Artistic's security measures are state of the art. To maintain the integrity of information exchanged through our online order system, we use Secure Sockets Layer (SSL) technology. SSL encrypts your order so it can be decoded only by Artistic Checks. Think of how often you have left the check on a restaurant's table. Many times your name, credit card number and expiration date are in plain view. When ordering Artistic Checks online, you can rest assured the information you transmit is seen only by us.

Bank Comparison Questions

  • toggleiconWill I have a problem using checks not produced by my bank?

    • No. Actually, your bank does not produce the checks it sells you. Banks take orders and forward them to check printers. The printer produces the checks and them sends them to the account holder. Artistic Checks and anyone else who prints financial products must adhere to very exact specifications. The difference is, when you order from Artistic, you get much more selection for much less money.

  • toggleiconCan the bank refuse to process my Artistic checks?

    • Your bank wants you to order its checks so the bank will make a profit on your purchase. But banks cannot refuse to process your checks regardless of where you buy them. Artistic must adhere to the same specifications as printers who produce checks for banks. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).

  • toggleiconHow is Artistic able to provide exclusive designs for less than plain bank checks?

    • Banks contract with printers, so the markup over cost must be high enough for the printer and the bank to make a profit. Artistic designs checks specifically for our customers, and we can charge less because there's no one in the middle marking up prices. In other words, you're buying your checks directly from the manufacturer.