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Customer Service > Frequently Asked Questions

Frequently Asked Questions:

To find the answer to your question, locate your question and click on the category in which it falls. If your question is not listed below, use our Contact page to e-mail us and we will respond promptly to your request.
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General Ordering Questions

  • toggleiconHow do I make sure my new Artistic checks will include my bank's current specifications?

    • How do I make sure my new Artistic checks will include my bank's current specifications?

      Changes in banks' names and corporate alliances happen often. If you know your bank has experienced recent changes or if you just want to confirm the current status, call our Customer Service Team at 1-800-243-2577. Your bank's changes will probably already be included in our database. If not, we'll tell you how to get an MICR Specification Sheet. It's easy.

  • toggleiconWhat is an "MICR Specification Sheet"?

    • What is an "MICR Specification Sheet"?

      An MICR Specification Sheet is a form that provides the proper numbers and spacing so your checks will scan correctly at your financial institution. Your local bank branch has all the details, and our Customer Service Team can walk you through the process: 1-800-243-2577.

  • toggleiconHow do I submit my Order Form?

    • How do I submit my Order Form?

      You have two options:
      1) Print out the Order Form and send it through the mail to Artistic Checks.
      2) Transmit your order online via our SECURE server.

  • toggleiconHow do I check my order's status?

    • How do I check my order's status?

      You can check the status of your order by clicking the "Order Status" bar on our website, or by calling toll-free 1-800-243-2577.

  • toggleiconIs it OK to use a coupon?

    • Is it OK to use a coupon?

      If you are a first time customer and you have a printed advertisement with an Offer Code, you may enter that code during checkout to receive the pricing you see in the ad. This Offer Code is found in the order form section of your advertisement or brochure, and is located to the left of the subtotal line in a yellow box.

  • toggleiconWhy did my items arrive on different days?

    • Why did my items arrive on different days?

      Because each box of checks and accessory items are packaged separately, it is possible for your items to arrive on different days-even when they're shipped on the same day. All items in your order should arrive within a few days of each other. If they do not, please contact our Customer Service Team toll free at 1-800-243-2577.

  • toggleiconHow do I get in touch with Artistic Checks?

    • How do I get in touch with Artistic Checks?

      The toll free line for our Customer Service Team is 1-800-243-2577. The department operates from 8am-10pm Monday through Friday, and 7am-5:30pm Saturday and Sunday, Central Time. You can also reach us by mail at P.O. Box 1000, Mabelvale, AR 72103-1001. And finally, you can e-mail us at service@artisticchecks.com.

Online Ordering Questions

  • toggleiconHow to Order Online?

    • How to Order Online?

      1. Select a product category from the left tab (checks, labels, etc.)
      2. Select a design
      3. Select which products from that design you would like to order (checks, checkbook cover, labels, etc.)
      4. Click on Add to My Order
      5. You can either proceed to Checkout (by clicking on Checkout) or continue shopping by selecting a product category.

  • toggleiconAre all browsers compatible with ordering online from Artistic?

    • Are all browsers compatible with ordering online from Artistic?

      Your web browser should be a version 3.0 or higher to place an order online with Artistic Checks. Our site is optimized to work with both Internet Explorer and Netscape. In addition to a newer browser version, ordering online requires certain browser features to be enabled. You must be enabled to accept cookies because we use cookies to hold information about your order. Javascript must also be enabled in your browser for you to access functions necessary to place your order. We also suggest that you set your browser to check for newer versions of stored pages every visit to the page.

  • toggleiconWill the colors on my screen match the actual products?

    • Will the colors on my screen match the actual products?

      The color of the actual product may be slightly different because color accuracy has more to do with your monitor than with our site. We've made every effort to represent images of checks and all other products accurately. Due to the wide range of computer monitors and color displays, however, you should consider the colors you see on your screen to be representational.

  • toggleiconWhat credit cards does Artistic accept for online orders?

    • What credit cards does Artistic accept for online orders?

      We accept VISA, MasterCard, Discover and American Express for orders placed through our online ordering system. When you place your order online, we will authorize your card for the purchase amount. Until we ship your order, however, we will not actually charge your credit card account.

  • toggleiconIs it acceptable for the address on my checks to differ from my credit card billing address?

    • Is it acceptable for the address on my checks to differ from my credit card billing address?

      If you have a check in your order, your shipping and billing information will be pre-populated from your check personalization. For security reasons, we require that your shipping and billing addresses be the same when placing an online check order, but these can be edited to be different from your check personalization. All check orders are subject to address verification procedures to ensure against fraud.

Questions About Quick Reorder

  • toggleiconHow do I place a Quick Reorder?

    • How do I place a Quick Reorder?

      Click the Quick Reorder button from the navigation bar on our site. On the Order lookup page, enter the routing number and account number printed on your checks, as well as your home zip code. That will enable us to retrieve your previous order and display it for you. You may choose to reorder the exact same item as before or make certain changes. For security reasons, we do not display all personalization information from your previous order. Payment for quick reorders can only be made by drafting the order total from your checking account.

  • toggleiconWhy can't I see all of the information from my previous order?

    • Why can't I see all of the information from my previous order?

      As a security measure, your previous personalization, such as home address and bank information, will not be displayed. Reorders will be printed with the exact same personalization as the previous order and will be shipped to the same address as the previous order.

Ordering By Mail Questions

  • toggleiconHow do I order checks by mail if my account is brand new?

    • How do I order checks by mail if my account is brand new?

      Your bank will give you temporary checks when you open a new account. You can send in one temporary check that's voided and one temporary check for payment. Please be sure to send originals that are encoded with your bank's routing number and your account number.

  • toggleiconWhat do I send in if I've used all my checks?

    • What do I send in if I've used all my checks?

      For our customers' protection, first time orders must include a voided check and a payment check from the same account. If you have run out of checks from your current supply, you can get temporary checks from your bank. You can send in one temporary check that's voided and one temporary check for payment. Please be sure to send originals that are encoded with your bank's routing number and your account number.

Product and Price Questions

  • toggleiconWhat check formats does Artistic offer?

    • What check formats does Artistic offer?

      Artistic produces checks in four formats: One-Part, Duplicate, Side Tear and Desk Set.

      One-Part Checks are the most traditional style-single checks that are bound together in a book. There are 125 One-Part checks in each box. All Artistic designs are available in One-Part format.

      Duplicate Checks are similar to One-Part Checks with one addition: each check is backed by carbonless copy. You simply fill out your check as usual, tear it out and you have an automatic copy of the check you just wrote. The instant copy makes keeping records easier than ever. Each box of Duplicates includes 100 checks. All designs are available in Duplicate format.

      Desk Sets are three-to-a-page checks that include a side stub to record the details of each transaction. Rather than being bound into books, Desk Sets use a binder to keep the checks organized. Each box of includes 300 checks, and Artistic gives you a free binder with your first order! Desk Sets are available ONLY for the designs with the Desk Set notation.

      Side Tear Checks are single checks bound into books from the left side rather than from the top. Many people find them easier to remove or tear out than traditionally-bound checks. Side Tears are available ONLY for the designs with the Side Tear notation.

  • toggleiconWhat is the difference between a First Time Customer and a Reorder Customer?

    • What is the difference between a First Time Customer and a Reorder Customer?

      To welcome them to the savings and convenience of ordering checks direct, people placing an order for the first time with Artistic receive special low introductory pricing on personal checks. People who have already tried Artistic and are placing a repeat order are valuable Reorder Customers and are eligible for reorder specials and offers. If you're not sure if you've ordered from Artistic Checks in the past, just call our Customer Service Team toll free: 1-800-243-2577.

  • toggleiconHow do I receive the Special Introductory Pricing?

    • How do I receive the Special Introductory Pricing?

      Our introductory offer is available to first-time customers only. If you have a printed advertisement and are a first-time customer you will be able to enter the Offer Code from your ad on the Order Review page (Step 2) of our checkout process. If you do not have a printed advertisement, enter Offer Code AWE211 to take advantage of our introductory prices.

Security Questions

  • toggleiconWhat security features for fraud protection will my checks include?

    • What security features for fraud protection will my checks include?

      The lock icon to the right of the word "Dollars" indicates the check contains security features to prevent and detect check fraud. Some of these features include: Micro-Security Print is very small print that will break up if someone attempts to photocopy your check. Chemical Protection and Erasure Protection produce stains or spots if someone tampers with your check. And the Security Screen on the back of each check signals an "Original Document" from a reproduction. Other features are not disclosed to provide even greater protection. All security features exceed financial industry requirements.

  • toggleiconIs it safe to order checks from a source other than my bank?

    • Is it safe to order checks from a source other than my bank?

      Ordering your checks with Artistic Checks is as safe as ordering from your bank. Your bank does not print their checks. In fact, they contract with a large national printer who will print your checks and then mail the order to your residence. With both methods, your checks are sent to you through the mail.

  • toggleiconIs ordering checks online safe?

    • Is ordering checks online safe?

      Artistic's security measures are state of the art. To maintain the integrity of information exchanged through our online order system, we use Secure Sockets Layer (SSL) technology. SSL encrypts your order so it can be decoded only by Artistic Checks. Think of how often you have left the check on a restaurant's table. Many times your name, credit card number and expiration date are in plain view. When ordering Artistic Checks online, you can rest assured the information you transmit is seen only by us.

Bank Comparison Questions

  • toggleiconWill I have a problem using checks not produced by my bank?

    • Will I have a problem using checks not produced by my bank?

      No. Actually, your bank does not produce the checks it sells you. Banks take orders and forward them to check printers. The printer produces the checks and them sends them to the account holder. Artistic Checks and anyone else who prints financial products must adhere to very exact specifications. The difference is, when you order from Artistic, you get much more selection for much less money.

  • toggleiconCan the bank refuse to process my Artistic checks?

    • Can the bank refuse to process my Artistic checks?

      Your bank wants you to order its checks so the bank will make a profit on your purchase. But banks cannot refuse to process your checks regardless of where you buy them. Artistic must adhere to the same specifications as printers who produce checks for banks. Our checks meet or exceed all requirements of the American National Standards Institute (ANSI).

  • toggleiconHow is Artistic able to provide exclusive designs for less than plain bank checks?

    • How is Artistic able to provide exclusive designs for less than plain bank checks?

      Banks contract with printers, so the markup over cost must be high enough for the printer and the bank to make a profit. Artistic designs checks specifically for our customers, and we can charge less because there's no one in the middle marking up prices. In other words, you're buying your checks directly from the manufacturer.