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Customer Service > Frequently Asked Questions
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Frequently Asked Questions:

To find the answer to your question, locate your question and click on the category in which it falls. If your question is not listed below, use our Contact page to e-mail us and we will respond promptly to your request.
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General Ordering Questions

  • Click to expand FAQ answerArrow icon points to FAQHow do I submit my Order?
  • Click to expand FAQ answerArrow icon points to FAQIs it OK to use an Offer Code?
  • Click to expand FAQ answerArrow icon points to FAQWhy did my items arrive on different days?
  • Click to expand FAQ answerArrow icon points to FAQHow do I contact Artistic Checks?

Online Ordering Questions

  • Click to expand FAQ answerArrow icon points to FAQHow to Order Online?
  • Click to expand FAQ answerArrow icon points to FAQWhat should I do if my computer is having trouble with the Artistic website?
  • Click to expand FAQ answerArrow icon points to FAQWill the colors on my screen match the actual products?
  • Click to expand FAQ answerArrow icon points to FAQHow should I respond to an error message?
  • Click to expand FAQ answerArrow icon points to FAQWhat credit cards does Artistic Checks accept for online orders?

Quick Reorder Questions

  • Click to expand FAQ answerArrow icon points to FAQHow do I place a Quick Reorder?
  • Click to expand FAQ answerArrow icon points to FAQWhy can't I see all of the information from my previous order?

Ordering By Mail Questions

  • Click to expand FAQ answerArrow icon points to FAQHow do I order checks by mail if my account is brand new?
  • Click to expand FAQ answerArrow icon points to FAQWhat do I send in if I've used all my checks?

Product and Price Questions

  • Click to expand FAQ answerArrow icon points to FAQWhat check formats does Artistic offer?
  • Click to expand FAQ answerArrow icon points to FAQHow many checks are in a box?
  • Click to expand FAQ answerArrow icon points to FAQWhy does my check packaging have a new look?

Photo Upload and Product Questions

  • Click to expand FAQ answerArrow icon points to FAQWhat is resolution?
  • Click to expand FAQ answerArrow icon points to FAQWhat is a pixel?
  • Click to expand FAQ answerArrow icon points to FAQWhat are the file size requirements?
  • Click to expand FAQ answerArrow icon points to FAQWhy won't my photo upload?
  • Click to expand FAQ answerArrow icon points to FAQCan all Artistic Photo Products be printed in full color?
  • Click to expand FAQ answerArrow icon points to FAQWhy are the images on my checks so light?

Security Questions

  • Click to expand FAQ answerArrow icon points to FAQWhat security features for fraud protection will my checks include?
  • Click to expand FAQ answerArrow icon points to FAQIs it safe to order checks from a source other than my bank?
  • Click to expand FAQ answerArrow icon points to FAQIs ordering checks online safe?
  • Click to expand FAQ answerArrow icon points to FAQWhat is EZShield Pro?

Bank Comparison Questions

  • Click to expand FAQ answerArrow icon points to FAQWill I have a problem using checks not produced by my bank?
  • Click to expand FAQ answerArrow icon points to FAQCan the bank refuse to process my Artistic checks?